Open311 - User contributions [en]

GeoReport v2/Support

2013-01-16T09:13:14Z

Ianblackburn: /* Servers */

This page is to catalog products and services which support the Open311 [[GeoReport v2]] spec and have a company or organization that is dedicated to maintaining the product or service. For open source projects and code libraries which support the spec, please see [[GeoReport_v2/Resources|GeoReport v2 Resources]].

If you have information to contribute here, please feel free to add it yourself by creating an account for the wiki. You can also simply mention it on the [http://lists.open311.org/groups/discuss/messages/topic/2mfvxi2aITeS6orVMzeHOa mailing list] or inform us by using the [http://www.open311.org/contact/ contact form] and we'll add it to this page.

==Support in Products & Services==

===Client Apps===
Mobile apps and web front-ends that connect to the API. You can also see a search for 'Open311' on [https://play.google.com/store/search?q=open311 Google Play (Android Marketplace)] or the [http://ax.itunes.apple.com/WebObjects/MZSearch.woa/wa/search?term=open311 Apple App Store]

* [http://connectedbits.com ConnectedBits]
* [http://marketplace.civiccommons.org/apps/georeporter GeoReporter (open source)] iPhone app
* [[Mark-a-Spot]]
* [http://seeclickfix.com/open311 SeeClickFix]
* [http://lovecleanstreets.org Love Clean Streets]

====Potential Support====
* [http://www.bluedotsolutions.com/mobile-minutes/mm-7-28-2010.htm Advanced Mobile for 311] can be used with Infor Hansen CRM and has support for earlier versions of the GeoReport API (before v2)
* [http://plus1lab.com/cityreporter-iphone CityReporter iPhone app] had previously claimed to support GeoReport v2

===Servers===
CRMs and middleware to serve the API

* [http://citivox.com Citivox]
* [http://citysourced.com CitySourced]
* [http://connectedbits.com ConnectedBits]
* [http://www.heygov.com/about.html HeyGov!]
* [http://www.joget.org/services/support/ Joget] (''Can support [https://github.com/codeforamerica/open311-on-joget Open311 on Joget]'')
* [http://docs.google.com/viewer?a=v&q=cache:IpZwCqXBK30J:www.kana.com/about-kana/press-releases/kana-announces-self-service-suite-for-government.pdf+kana+connect2tell+pdf&hl=en&gl=us&pid=bl&srcid=ADGEESjZUHWN4erJ3KEJHHZPnpPQdLSCq7e1XB4wx-DodNkqCdmfsriTIkUJLFkPJVw2Nl6V51cEMeGzdGZ49lovqD4iTB79TNveUX9v4FAYxBd2mE7RwgmgS-42SmYxxBwcB5e5_j7a&sig=AHIEtbQQ1gszAmjPYkUdZxcIRiJdpR8wQw&pli=1 Kana Lagan]
* [[Mark-a-Spot]]
* [http://www.heygov.com/311Module.html Microsoft Dynamics CRM] (''through HeyGov! ConnectedBits or others'')
* [http://www.motorola.com/Business/US-EN/Business+Product+and+Services/Dispatch/Customer+Service+Request/CSR+Service+Request_US-EN Motorola CSR]
* [http://publicstuff.com PublicStuff]
* [http://seeclickfix.com/open311 SeeClickFix]
*[http://commons.codeforamerica.org/apps/ureport-open311-crm uReport (open source)]
* [http://lovecleanstreets.org Love Clean Streets]

GeoReport v2/Support

2013-01-16T09:12:10Z

Ianblackburn: /* Client Apps */

GeoReport v2/Resources

2011-10-12T13:44:19Z

Ianblackburn: /* Server Software */

====Server Software====
Server applications can receive and manage reports
* [http://lovecleanstreets.org/ Love Clean Streets] [http://api.mediaklik.com api]
* [http://svn.ashlock.us/public/georeport-v2-api-php/ Open311 API in PHP] - raw API with no UI (in development)
* Open311 Ushahidi integration
** [https://github.com/tskochanski/Open311-Plugin-for-Ushahidi Open311 Plugin for Ushahidi] (in development)
** [http://svn.ashlock.us/public/georeport_ushahidi/v2/ Open311 support via Codeigniter app], [http://ushahidi.georeport.org/georeport/v2/requests.xml see demo] (in development)
* [http://fiksgatami-dev.nuug.no/open311.cgi/v2 FixMyStreet integration] - I'll see if source code is available (in development)
* [https://github.com/markaspot/mas-open311 MarkaSpot Integration] - See [https://github.com/markaspot MarkaSpot] code too (in development)
* [http://code.google.com/p/civic-crm/source/browse/trunk/crm/ Civic CRM]. Open311 CRM for Bloomington (in development)
* [https://github.com/codeforamerica/open311-on-joget Open311 on Joget]. See [http://codeforamerica.org/2011/09/09/ashishs-cfa-summer-starting-the-open311-center/ Blog post]. (in development).
* I think there may also be some ongoing work for [https://github.com/mjording/kajoo Kajoo] integration

====Client Applications====
Software that interacts with an Open311 server.
* [https://github.com/codeforamerica/open311dashboard Open311 Dashboard] See the [http://codeforamerica.org/2011/08/31/chriss-cfa-summer-preview-the-open311-dashboard/ Blog post] (in development)
* [http://code.google.com/p/civic-crm/source/browse/trunk/iphone Open311 iPhone app] for Bloomington (in development)

====Client Libraries (API Wrappers)====
Client libraries make it easier to build client applications that work with the spec.
* [https://github.com/codeforamerica/open311_php PHP] by Ronaldo Barbachano at Code for America
* [https://github.com/codeforamerica/open311_python Python] by Zach Will at Code for America
* [http://rubygems.org/gems/open311 Ruby Gem] by Code for America labs et al (see it on [https://github.com/codeforamerica/open311 GitHub])
* [https://github.com/mheadd/node-open311 Node.js] by Mark Headd
* [https://github.com/mheadd/CSharpOpen311-v2 C Sharp] by Mark Headd

====Test Suites====
Test suites are used to verify that a server is compliant with the specification.
* http://github.com/open311/open311-validator (in development)

====Products & Services====
See also [[GeoReport_v2/Support|GeoReport v2 Support]] for products and services.

Main Page

2011-10-12T12:16:22Z

Ianblackburn: /* Issue Reporting Applications */

== Open311 API ==
* [[API | The Open311 API Specification]]
* [[Open APIs | Related Open APIs and Specifications]]
* [[Requirements analysis | Requirements analysis and ideas]]

== 311 Information by City ==
* [[Baltimore]]
* [[Bloomington]]
* [[Boston]]
* [[Chicago]]
* [[Dallas]]
* [[Edmonton]]
* [[Houston]]
* [[Los Angeles]]
* [[Miami]]
* [[New York City]]
* [[Philadelphia]]
* [[Pittsburgh]]
* [[Portland]]
* [[San Francisco]]
* [[Toronto]]
* [[Vancouver]]
* [[Washington D.C.]]

=== Other Listings ===
* [http://www.911dispatch.com/info/311map.html North American map of 311 services]
* [http://www.hks.harvard.edu/netgov/html/311_N11_map_us_canada_government_call_center_cirm.htm World map of 311 services]

== Issue Reporting Applications ==
* [http://www.lovecleanstreets.org/ Love Clean Streets] ([http://api.mediaklik.com api])
* [http://www.fixmystreet.com/ FixMyStreet] (UK) ([http://github.com/mysociety/fixmystreet source code])
* [http://www.fixmystreet.ca FixMyStreet.ca] (Canada) ([http://github.com/visiblegovernment/django-fixmystreet source code])
* [http://fixmystreet.org.nz FixMyStreet NZ] (NZ)
* [http://fixmystreet.kr/ FixMyStreet.kr] (Korea)
* [http://www.fiksgatami.no/ FiksGataMi] (Norway)
* [http://www.ushahidi.com/ Ushahidi] (Global) ([http://github.com/ushahidi/ source code])
** [http://download.ushahidi.com/ Ushahidi download page]
** iPhone app via Itunes
** [http://download.ushahidi.com/track_download.php?download=android Android app]
** [http://download.ushahidi.com/track_download.php?download=winmobile Windows Mobile app]
** [http://download.ushahidi.com/track_download.php?download=j2me Java-based phones app]
* [http://www.verbeterdebuurt.nl/ Verbeterdebuurt] (Netherlands)
* [http://stopoverlast.nl/index.php Stop Overlast] (Netherlands)
* [http://www.nietok.nl/ Niet Ok] (Netherlands)
* [http://seeclickfix.com/ SeeClickFix] and ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=322000552&mt=8 iPhone app]'' (International)
* [http://www.citysourced.com/ CitySourced] (United States)
* [http://www.cityzenmobile.com/howsmystreet How's My Street]
* [http://demo.geotrac.org/ GeoTrac] ([https://projects.openplans.org/GeoTrac/wiki/Install source code])
* [http://fixcity.org FixCity] ([http://github.com/slinkp/fixcity source code])
* [http://neatstreets.com.au/ Neat Streets] - (Australia/New Zealand)
* [http://otrobache.com/ Otro Bache] (Spain) ([http://code.google.com/p/vizzuality/source/browse/trunk/otrobache.com/?r=3399 source code])
* [http://www.kiirti.org/main Kiirti] (India) ''uses Ushahidi''
* [http://www.everymap.com.au/ EveryMap] (Australia) ''uses Ushahidi''
* [http://its-buggered-mate.apps.lpmodules.com/ It's Buggered] - (Australia) demo/experiment
* [http://ctlss.com/cfyi/ Citizen FYI]
* [http://ishki.com/ Ishki] (Jordan, in Arabic) - [http://transparency.globalvoicesonline.org/project/ishki more info]
* [http://www.markaspot.de/ Mark a Spot] (Germany)
* [http://kk.dk/givetpraj.aspx Giv et Praj] (Denmark)
* [http://www.indrebylokaludvalg.kk.dk/ideer Indre By Lokaludvalg] (Denmark)
* [http://www.heygov.com HeyGov!]
* [http://itunes.apple.com/us/app/chicago-works/id385798918?mt=8 Chicago Works iPhone App] (Chicago)
* [http://www.buitenbeter.nl/index_english.php Buiten Beter] (Netherlands)
* [http://www.fillthathole.org.uk/ FillThatHole] - highway hazard specific, with [http://itunes.apple.com/gb/app/fill-that-hole/id387883097?mt=8 iPhone app] (UK)
* [http://kajoo.org/ Kajoo] worldwide/open ([http://austin.kajoo.org/ Austin, TX example]) ([https://github.com/mjording/kajoo source code])

=====City Integrated=====
* [http://www.victorshilo.com/dc311/ DC 311] [http://apps.facebook.com/dc-three-one-one/ Facebook] and [http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=322608586&mt=8 iPhone] app (Washington D.C.)
* [http://www.apptism.com/apps/311-pix 311 Pix iPhone App] ''[http://ax.itunes.apple.com/WebObjects/MZStore.woa/wa/browserRedirect?url=itms%253A%252F%252Fitunes.apple.com%252FWebObjects%252FMZStore.woa%252Fwa%252FviewSoftware%253Fid%253D324897619%2526amp%253Bmt%253D8%2526amp%253Bign-impt%253DclickRef%25253Dcom.apple.jingle.app.store.xml.MXAutoSourcedGenrePage-US-Lockup_r10c1%2526partnerId%253D30%2526siteID%253DCMWzV4SDlTs-S33wGlM3d6aLted9SG_ywg direct app store link]'' (New York City)
* [http://www.boston.com/news/local/massachusetts/articles/2009/07/06/boston_to_debut_8216killer_app8217_for_municipal_complaints/ Citizen Connect iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=330894558&mt=8 direct app store link]'' (Boston)
* [http://www.thepittsburghchannel.com/news/20429408/detail.html iBurgh iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=326385776&mt=8 direct app store link]'' (Pittsburgh)
* [http://www.portlandonline.com/bts/index.cfm?c=51917 Citizen Reports iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/browserRedirect?url=itms%253A%252F%252Fitunes.apple.com%252FWebObjects%252FMZStore.woa%252Fwa%252FviewSoftware%253Fid%253D351455616%2526cc%253Dus%2526mt%253D8 direct app store link]'' (Portland)
* [http://itunes.apple.com/us/app/311direct/id378130673?mt=8 311Direct] (Miami-Dade County)
* [http://www.1823.gov.hk/eng/based/mobileapp.htm Tell Me@1823] (Hong Kong)

======Multi-City======
* [http://seeclickfix.com/plus SeeClickFix Connect] (Connected cities include New Haven)
* [http://www.citysourced.com/ CitySourced iPhone App] ''[http://itunes.apple.com/us/app/citysourced/id336854714?mt=8 direct app store link]'' (Connected cities include San Jose)
* [http://www.govoutreach.com/ Government Outreach iPhone App] ''[http://itunes.com/app/gorequest direct app store link]'' (Over [http://www.govoutreach.com/experienceclients.htm 25 cities] including)
* [http://www.civicplus.com/index.aspx?NID=518 CivicPlus Citizen Request Tracker iPhone App] ''[http://itunes.apple.com/us/app/citizen-request-tracker/id355918295?mt=8 direct app store link]'' ''("[http://www.civicplus.com/index.aspx?NID=434 580 counties & cities]")''
* [http://maerker.brandenburg.de/lis/list.php?page=maerker Maerker Brandenburg] (run for several cities in Germany)

=====Washington D.C. 311 Apps from [http://www.appsfordemocracy.org/dc-awards-10000-final-prize-to-iphone-facebook-app-combo/ Apps for Democracy]=====
* [http://www.victorshilo.com/dc311/ DC 311] [http://apps.facebook.com/dc-three-one-one/ Facebook] and [http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=322608586&mt=8 iPhone] app (''[http://code.google.com/p/socialdc/ source code]'')
* [http://fixmycitydc.com/ FixMyCityDC] (''[http://github.com/skeevis/FixMyCity source code]'')
* [http://www.vacantdc.com/ Vacant DC] (''[http://code.google.com/p/vacantdc/ source code]'')
* [http://dc.seeclickfix.com/ SeeClickFix DC]
* [http://easy311.org/ Easy 311]

===== Applications using email, twitter, flickr, etc =====
* [http://tweetmy311.org/ TweetMy311] TweetMy311 makes it easy to submit 311 service requests using a smart phone and Twitter.
* [http://fixcity.org/tools-and-tips/ FixCity] can also pull in reports from Twitter, Email, and SeeClickFix
* [http://peoples311.com/ Peoples311] (New York, but not limited) - this uses the [http://www.flickr.com/groups/311/ 311 flickr pool]
* [http://www.urbananomaly.com/311.html 311 Universal] (Many North American cities) - iPhone app that sends reports via existing city 311 email addresses
* [http://snap311.com Snap311] (NYC) - app that accepts reports via an email address.
* [http://www.diydemocracy.org/welcome/ DIY Democracy] - iPhone app
* [http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=337566218&mt=8/ PotholeSnitch] - iPhone app
* [http://www.govoutreach.com GORequest] - Integrations with Twitter, Email, Web, IVR, as well as an iPhone app
* [http://www.muniapps.com MuniApps] - customizable iPhone application solution for cities, towns, and municipalities

=====Open Source Clients=====
See the full page on [[Open Source]]

* [[GeoReport iPhone | GeoReport iPhone client, based on Ushahidi client]]
* [http://github.com/mysociety/fixmystreet FixMyStreet iPhone & Android]
* [http://github.com/ushahidi/Ushahidi_iPhone Ushahidi iPhone]
* [http://github.com/ushahidi/Ushahidi_Android Ushahidi Android]
* [http://github.com/ushahidi/Ushahidi_WinMobile Ushahidi WinMobile]
* [http://github.com/ushahidi/Ushahidi_j2me Ushahidi j2me]
* [http://github.com/intridea/oilreporter-mobile Oil Reporter Mobile] (cross platform - appcelerator)
* [http://socialdc.googlecode.com/files/socialdc311-iphone.src.zip Social DC Mobile] (iPhone)
* [http://code.google.com/p/pdxiphoneapp/ Portland Citizen Reports] (iPhone)

== Issue Reporting Services ==

=====Open Source=====
See the full page on [[Open Source]]

* [https://github.com/mysociety/fixmystreet FixMyStreet] (Perl)
* [http://github.com/visiblegovernment/django-fixmystreet FixMyStreet.ca] (Django Python)
* [http://drupal.org/project/fixmystreet FixMyStreet.org.nz] (Drupal PHP)
* [http://github.com/ushahidi/ Ushahidi] (Kohana PHP)
* [https://projects.openplans.org/GeoTrac/wiki/Install/ GeoTrac] (Trac Python)
* [http://github.com/slinkp/fixcity FixCity] (Django Python)
* [http://github.com/markaspot/mark-a-spot/tree/ Mark a Spot] (Cake PHP)
* [https://github.com/mjording/kajoo Kajoo] (Ruby on Rails)
* [http://opendatakit.org/ OpenDataKit] (Android Java & AppEngine Java)
* [https://launchpad.net/sahana-agasti/ Sahana Agasti] (Symfony PHP)
* [http://eden.sahanafoundation.org/ Sahana Eden] (Web2Py Python)

=====Software as a Service=====
* [http://www.seeclickfix.com SeeClickFix]
* [http://www.citysourced.com CitySourced]
* [http://publicstuff.net/ PublicStuff]
* [http://www.govoutreach.com GORequest]
* [http://agent511.com/ Agent511]
* [http://citivox.com/ CitiVox]
* [http://crowdmap.com/ CrowdMap] (free, hosted Ushahidi instance)

=====Enterprise Solutions=====
* [http://www.lagan.com/311.aspx Lagan311] (Toronto, Boston, San Francisco, Minneapolis, Oakland, Vancouver)
* [http://www.accenture.com/Global/Services/Alliances/AllianceSiebelSystems.htm Oracle-Siebel] (NYC, Kansas City, Denver, Albuquerque, etc) [http://www.oracle.com/corporate/press/2006_oct/311%20momentum.html more info]
* [http://www.motorola.com/Business/US-EN/Business+Product+and+Services/Software+and+Applications/Public+Sector+Applications/Public+Service+Applications Motorola] (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
* [http://www.microsoft.com/industry/government/solutions/311/default.aspx Microsoft CRM] (Birmingham)
* [http://www.webqa.net GovQA]
* [http://www.acs-inc.com/pages_exp.aspx?id=228 Affiliated Computer Services]
* [http://www.govoutreach.com/ Government Outreach] - software solutions for 311, citizen relationship management, code enforcement.
* [http://www.activegovernment.com/solutions/crm-311.htm ActiveGovernment] - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
* [http://www.system311.com/ AINS System 311] - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
* [http://www.publisafe.com/ Publisafe] - markets 311 Reports for handling 311 calls and related incidents
* [http://www.qscend.com/ QScend Technologies Inc.] - software for handling 311 call events
* [http://intelligovsoftware.com/ IntelliGov] - (Somerville MA ,Springfield MA, Nashua NH, Wilmington NC, & Washington DC Police Dept.)
* More listed on [http://www.911dispatch.com/info/311_page.html Dispatch Magazine]

=====Open311 API Helper Libraries=====
* [http://github.com/mheadd/PHPOpen311/ PHPOpen311] PHP library that works with V1 of the Open311 API.
* [https://github.com/codeforamerica/open311 RubyOpen311] Ruby library that works with V2 of the Open311 API.

=====Emergency / Crisis / Disaster Management and Global Efforts=====
* [http://www.ushahidi.com/ Ushahidi] - a platform that crowdsources crisis information. Allowing anyone to submit crisis information through text messaging using a mobile phone, email or web form.
* [http://sahanafoundation.org/ Sahana] - a Free and Open Source Disaster Management system. It is a web based collaboration tool that addresses the common coordination problems during a disaster
* [http://openises.sourceforge.net/index.html The Open ISES Project] - Open Information Systems for Emergency Services including the [http://openises.sourceforge.net/tickets01.html Tickets] open source Computer Aided Dispatch (CAD) program
* [http://www.swiftapp.org/ SwiftApp] - The SwiftRiver project expands Twitter Vote Report into a toolkit for crowdsourcing specific types of data (this could be anything from wait times at polling stations to activity during a crisis)
* See also [http://crisiscommons.org/ Crisis Commons] and Andrius Kulikauskas' [[Help Room]]

=====Services By Country=====
[http://www.d115.de/EN/Home/home__node.html Germany 115]

== Open311 Discussion & Documentation from Around the Web ==
* [http://wiki.sunlightlabs.com/Open_311_Data_Policy Open 311 Data Policy]

== Events & Meetings ==
* [[Open311DevCamp]] in 2009
* Monthly call for [[calls/2011-09|September 2011]]
* http://etherplans.org/open311-2011-09-30

== Outreach ==
* [[Open311Pitch]]: A resource for champions of Open 311

== Ideas for 311 Usage ==
* [[Usage and analysis ideas]] from the DevCamp

== 311 White Papers ==
* [http://www.innovations.harvard.edu/cache/documents/1285/128521.pdf 311: The Next Wave - Nine Imperatives For Leadership of 311-Enabled Government] - Harvard 2008
* [http://bookstore.icma.org/freedocs/43547.pdf Call 311: Connecting Citizens to Local Government - Customer Service and 311/CRM Technology in Local Governments: Lessons on Connecting with Citizens] - ICMA 2008

== General 311 Information ==
* [http://www.911dispatch.com/info/311_page.html 311 information from Dispatch Magazine]
* [http://en.wikipedia.org/wiki/3-1-1 311 on Wikipedia]
* [http://govfresh.com/2010/04/gov-2-0-guide-to-311-and-open311/ Gov 2.0 guide to 311 and Open311]

== Wiki Information ==
* Consult the [http://meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software.
* [http://www.mediawiki.org/wiki/Manual:FAQ MediaWiki FAQ]