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Collaboration for an Open311 Standard
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Collaboration for an Open311 Standard

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* [http://www.boston.com/news/local/massachusetts/articles/2009/07/06/boston_to_debut_8216killer_app8217_for_municipal_complaints/  Citizen Connect iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=330894558&mt=8 direct app store link]'' (Boston)
 
* [http://www.boston.com/news/local/massachusetts/articles/2009/07/06/boston_to_debut_8216killer_app8217_for_municipal_complaints/  Citizen Connect iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=330894558&mt=8 direct app store link]'' (Boston)
 
* [http://www.thepittsburghchannel.com/news/20429408/detail.html iBurgh iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=326385776&mt=8 direct app store link]'' (Pittsburgh)
 
* [http://www.thepittsburghchannel.com/news/20429408/detail.html iBurgh iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=326385776&mt=8 direct app store link]'' (Pittsburgh)
−
* [http://www.citysourced.com/ CitySourced iPhone App] ''[http://itunes.apple.com/us/app/citysourced/id336854714?mt=8 direct app store link]'' (San Jose)
 
 
* [http://www.portlandonline.com/bts/index.cfm?c=51917 Citizen Reports iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/browserRedirect?url=itms%253A%252F%252Fitunes.apple.com%252FWebObjects%252FMZStore.woa%252Fwa%252FviewSoftware%253Fid%253D351455616%2526cc%253Dus%2526mt%253D8 direct app store link]'' (Portland)
 
* [http://www.portlandonline.com/bts/index.cfm?c=51917 Citizen Reports iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/browserRedirect?url=itms%253A%252F%252Fitunes.apple.com%252FWebObjects%252FMZStore.woa%252Fwa%252FviewSoftware%253Fid%253D351455616%2526cc%253Dus%2526mt%253D8 direct app store link]'' (Portland)
 
* [http://itunes.apple.com/us/app/311direct/id378130673?mt=8 311Direct] (Miami-Dade County)
 
* [http://itunes.apple.com/us/app/311direct/id378130673?mt=8 311Direct] (Miami-Dade County)
  
 
======Multi-City======
 
======Multi-City======
−
* [http://seeclickfix.com/plus SeeClickFix Connect] (Several cities including New Haven)
+
* [http://seeclickfix.com/plus SeeClickFix Connect] (Connected cities include New Haven)
 +
* [http://www.citysourced.com/ CitySourced iPhone App] ''[http://itunes.apple.com/us/app/citysourced/id336854714?mt=8 direct app store link]'' (Connected cities include San Jose)
 
* [http://www.govoutreach.com/ Government Outreach iPhone App] ''[http://itunes.com/app/gorequest direct app store link]'' (Over [http://www.govoutreach.com/experienceclients.htm 25 cities] including)
 
* [http://www.govoutreach.com/ Government Outreach iPhone App] ''[http://itunes.com/app/gorequest direct app store link]'' (Over [http://www.govoutreach.com/experienceclients.htm 25 cities] including)
 
* [http://www.civicplus.com/index.aspx?NID=518 CivicPlus Citizen Request Tracker iPhone App] ''[http://itunes.apple.com/us/app/citizen-request-tracker/id355918295?mt=8 direct app store link]'' ''("[http://www.civicplus.com/index.aspx?NID=434 580 counties & cities]")''
 
* [http://www.civicplus.com/index.aspx?NID=518 CivicPlus Citizen Request Tracker iPhone App] ''[http://itunes.apple.com/us/app/citizen-request-tracker/id355918295?mt=8 direct app store link]'' ''("[http://www.civicplus.com/index.aspx?NID=434 580 counties & cities]")''

Revision as of 22:24, 4 April 2011

Open311 API

311 Information by City

Issue Reporting Applications


City Integrated
Multi-City
Washington D.C. 311 Apps from Apps for Democracy
Applications using email, twitter, flickr, etc
  • TweetMy311 TweetMy311 makes it easy to submit 311 service requests using a smart phone and Twitter.
  • FixCity can also pull in reports from Twitter, Email, and SeeClickFix
  • Peoples311 (New York, but not limited) - this uses the 311 flickr pool
  • 311 Universal (Many North American cities) - iPhone app that sends reports via existing city 311 email addresses
  • Snap311 (NYC) - app that accepts reports via an email address.
  • DIY Democracy - iPhone app
  • PotholeSnitch - iPhone app
  • GORequest - Integrations with Twitter, Email, Web, IVR, as well as an iPhone app
  • MuniApps - customizable iPhone application solution for cities, towns, and municipalities
Open Source Clients

Issue Reporting Services

Open Source
Software as a Service
Enterprise Solutions
  • Lagan311 (Toronto, Boston, San Francisco, Minneapolis, Oakland, Vancouver)
  • Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info
  • Motorola (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
  • Microsoft CRM (Birmingham)
  • GovQA
  • Affiliated Computer Services
  • Government Outreach - software solutions for 311, citizen relationship management, code enforcement.
  • ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
  • AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
  • Publisafe - markets 311 Reports for handling 311 calls and related incidents
  • QScend Technologies Inc. - software for handling 311 call events
  • IntelliGov - (Somerville MA ,Springfield MA, Nashua NH, Wilmington NC, & Washington DC Police Dept.)
  • More listed on Dispatch Magazine
Telephony
Open311 API Helper Libraries
  • PHPOpen311 PHP library that works with V1 of the Open311 API.
  • RubyOpen311 Ruby library that works with V2 of the Open311 API.
Emergency / Crisis / Disaster Management and Global Efforts
  • Ushahidi - a platform that crowdsources crisis information. Allowing anyone to submit crisis information through text messaging using a mobile phone, email or web form.
  • Sahana - a Free and Open Source Disaster Management system. It is a web based collaboration tool that addresses the common coordination problems during a disaster
  • The Open ISES Project - Open Information Systems for Emergency Services including the Tickets open source Computer Aided Dispatch (CAD) program
  • SwiftApp - The SwiftRiver project expands Twitter Vote Report into a toolkit for crowdsourcing specific types of data (this could be anything from wait times at polling stations to activity during a crisis)
  • See also Crisis Commons and Andrius Kulikauskas' Help Room
SMS Platforms
Services By Country

Germany 115

Open311 Discussion & Documentation from Around the Web

Events

Outreach

Ideas for 311 Usage

311 White Papers

General 311 Information

Wiki Information

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