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Collaboration for an Open311 Standard
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| − | + | ==Other Information== | |
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== Issue Reporting Applications == | == Issue Reporting Applications == | ||
Revision as of 17:58, 30 October 2012
Contents
Open311 API
Other Information
Issue Reporting Applications
See also Cities with Open311 endpoints and Open311 supported apps and developer resources
- PublicStuff Mobile iPhone, PublicStuff Mobile Android
- Love Clean Streets (api)
- FixMyStreet (UK) (source code)
- FixMyStreet.ca (Canada) (source code)
- FixMyStreet NZ (NZ)
- FixMyStreet.kr (Korea)
- FiksGataMi (Norway)
- GeoReporter (Bloomington)
- Ushahidi (Global) (source code)
- Ushahidi download page
- iPhone app via Itunes
- Android app
- Windows Mobile app
- Java-based phones app
- Verbeterdebuurt (Netherlands)
- Stop Overlast (Netherlands)
- Niet Ok (Netherlands)
- SeeClickFix and iPhone app (International)
- CitySourced (United States)
- How's My Street
- GeoTrac (source code)
- FixCity (source code)
- Neat Streets - (Australia/New Zealand)
- Otro Bache (Spain) (source code)
- Kiirti (India) uses Ushahidi
- EveryMap (Australia) uses Ushahidi
- It's Buggered - (Australia) demo/experiment
- Citizen FYI
- Ishki (Jordan, in Arabic) - more info
- Mark a Spot (Germany)
- Giv et Praj (Denmark)
- Indre By Lokaludvalg (Denmark)
- HeyGov!
- Chicago Works iPhone App (Chicago)
- Buiten Beter (Netherlands)
- FillThatHole - highway hazard specific, with iPhone app (UK)
- Kajoo worldwide/open (Austin, TX example) (source code)
City Integrated
See also Cities with Open311 endpoints and Open311 supported apps and developer resources
- Fix It Plano (Powered by PublicStuff)
- DC 311 Facebook and iPhone app (Washington D.C.)
- 311 Pix iPhone App direct app store link (New York City)
- Citizen Connect iPhone App direct app store link (Boston)
- iBurgh iPhone App direct app store link (Pittsburgh)
- Citizen Reports iPhone App direct app store link (Portland)
- 311Direct (Miami-Dade County)
- Tell Me@1823 (Hong Kong)
Multi-City
- GeoReporter (Bloomington, Boston)
- PublicStuff (All US cities)
- SeeClickFix Connect (Connected cities include New Haven)
- CitySourced iPhone App direct app store link (Connected cities include San Jose)
- Government Outreach iPhone App direct app store link (Over 25 cities including)
- CivicPlus Citizen Request Tracker iPhone App direct app store link ("580 counties & cities")
- Maerker Brandenburg (run for several cities in Germany)
Washington D.C. 311 Apps from Apps for Democracy
- DC 311 Facebook and iPhone app (source code)
- FixMyCityDC (source code)
- Vacant DC (source code)
- SeeClickFix DC
- Easy 311
Applications using email, twitter, flickr, etc
- TweetMy311 TweetMy311 makes it easy to submit 311 service requests using a smart phone and Twitter.
- FixCity can also pull in reports from Twitter, Email, and SeeClickFix
- Peoples311 (New York, but not limited) - this uses the 311 flickr pool
- 311 Universal (Many North American cities) - iPhone app that sends reports via existing city 311 email addresses
- Snap311 (NYC) - app that accepts reports via an email address.
- DIY Democracy - iPhone app
- PotholeSnitch - iPhone app
- GORequest - Integrations with Twitter, Email, Web, IVR, as well as an iPhone app
- MuniApps - customizable iPhone application solution for cities, towns, and municipalities
Open Source Clients
See the full page on Open Source
- GeoReporter (iPhone, Android Fall of 2012)
- FixMyStreet iPhone & Android
- Ushahidi iPhone
- Ushahidi Android
- Ushahidi WinMobile
- Ushahidi j2me
- Oil Reporter Mobile (cross platform - appcelerator)
- Social DC Mobile (iPhone)
- Portland Citizen Reports (iPhone)
Issue Reporting Services
See also Cities with Open311 endpoints and Open311 supported apps and developer resources
Open Source
See the full page on Open Source
- FixMyStreet (Perl)
- FixMyStreet.ca (Django Python)
- FixMyStreet.org.nz (Drupal PHP)
- Ushahidi (Kohana PHP)
- GeoTrac (Trac Python)
- FixCity (Django Python)
- Mark a Spot (Drupal / Cake PHP)
- Kajoo (Ruby on Rails)
- OpenDataKit (Android Java & AppEngine Java)
- Sahana Agasti (Symfony PHP)
- Sahana Eden (Web2Py Python)
- RosYama (PHP) - see live site
Software as a Service
- SeeClickFix
- CitySourced
- PublicStuff
- GORequest
- Agent511
- CitiVox
- CrowdMap (free, hosted Ushahidi instance)
Enterprise Solutions
- Lagan311 (Toronto, Boston, San Francisco, Minneapolis, Oakland, Vancouver)
- Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info
- Motorola (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
- Microsoft CRM (Birmingham)
- GovQA
- Affiliated Computer Services
- Government Outreach - software solutions for 311, citizen relationship management, code enforcement.
- ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
- AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
- Publisafe - markets 311 Reports for handling 311 calls and related incidents
- QScend Technologies Inc. - software for handling 311 call events
- IntelliGov - (Somerville MA ,Springfield MA, Nashua NH, Wilmington NC, & Washington DC Police Dept.)
- More listed on Dispatch Magazine
Emergency / Crisis / Disaster Management and Global Efforts
- Ushahidi - a platform that crowdsources crisis information. Allowing anyone to submit crisis information through text messaging using a mobile phone, email or web form.
- Sahana - a Free and Open Source Disaster Management system. It is a web based collaboration tool that addresses the common coordination problems during a disaster
- The Open ISES Project - Open Information Systems for Emergency Services including the Tickets open source Computer Aided Dispatch (CAD) program
- SwiftApp - The SwiftRiver project expands Twitter Vote Report into a toolkit for crowdsourcing specific types of data (this could be anything from wait times at polling stations to activity during a crisis)
- See also Crisis Commons and Andrius Kulikauskas' Help Room
Needs Matching
Apps and developers in varying states of completeness
- This is a feature in Sahana and Recovers.org
- RHoK: Donor Relationship Management
- RHoK: Volunteers Network
- RHoK: iRespond
- RHoK: Volunteers Craigslit
- CrisisCommons: We Have We Need and code at https://github.com/wehaveweneed/wehaveweneed
- HurricaneHackers: SandysList
Services By Country
Open311 Discussion & Documentation from Around the Web
Events & Meetings
- Open311DevCamp in 2009
- Monthly call for September 2011
- http://etherplans.org/open311-2011-09-30
- Monthly call for November 2011
Outreach
- Open311Pitch: A resource for champions of Open 311
Ideas for 311 Usage
- Usage and analysis ideas from the DevCamp
311 White Papers
- 311: The Next Wave - Nine Imperatives For Leadership of 311-Enabled Government - Harvard 2008
- Call 311: Connecting Citizens to Local Government - Customer Service and 311/CRM Technology in Local Governments: Lessons on Connecting with Citizens - ICMA 2008
General 311 Information
Wiki Information
- Consult the User's Guide for information on using the wiki software.
- MediaWiki FAQ
