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| − | == Open311 API == | + | == Open311 Information == |
| − | * [[API | The Open311 API Specification]] | + | * [[API | Open311 API Specifications]] |
| | + | ** [[GeoReport_v2|Open311 GeoReport v2]] |
| | + | ** [[GeoReport_v2/Support|Supported Software]] |
| | + | ** [[GeoReport_v2/Resources|Developer Resources]] |
| | * [[Open APIs | Related Open APIs and Specifications]] | | * [[Open APIs | Related Open APIs and Specifications]] |
| | + | * [[Ideation|Ideas & other resources]] |
| | | | |
| − | == 311 Information by City == | + | ===== Events & Meetings ===== |
| − | * [[New York City]] | + | * Monthly call for [[calls/2011-11|November 2011]] |
| − | * [[Washington D.C.]]
| + | * [[Calls/2011-09-Summit|2011 Mini-Summit]] |
| − | * [[Pittsburgh]]
| + | * Monthly call for [[calls/2011-09|September 2011]] |
| − | * [[Boston]]
| + | * [[Open311DevCamp]] in 2009 |
| − | * [[San Francisco]] | + | |
| − | * [[Vancouver]] | + | |
| − | * [[Toronto]] | + | |
| | | | |
| − | * [http://www.911dispatch.com/info/311map.html North American map of 311 services]
| + | ==Other Information== |
| − | * [http://www.hks.harvard.edu/netgov/html/311_N11_map_us_canada_government_call_center_cirm.htm World map of 311 services]
| + | * [[Cities|311 Information by City]] |
| − | | + | *[[Software|Software & CRMs]] |
| − | == 311 Applications == | + | *[[311|General 311 Information]] |
| − | * [http://www.fixmystreet.com/ FixMyStreet] (UK) ([https://secure.mysociety.org/cvstrac/dir?d=mysociety/services/TilMa source code]) | + | |
| − | * [http://www.fixmystreet.ca FixMyStreet.ca] (Canada) ([http://github.com/visiblegovernment/django-fixmystreet source code])
| + | |
| − | * [http://www.ushahidi.com/ Ushahidi] (Global) ([http://github.com/ushahidi/ source code])
| + | |
| − | ** [http://download.ushahidi.com/ Ushahidi download page]
| + | |
| − | ** iPhone app ([http://github.com/ushahidi/Ushahidi_iPhone source code])
| + | |
| − | ** [http://download.ushahidi.com/track_download.php?download=android Android app] ([http://github.com/ushahidi/Ushahidi_Android source code])
| + | |
| − | ** [http://download.ushahidi.com/track_download.php?download=winmobile Windows Mobile app] ([http://github.com/ushahidi/Ushahidi_WinMobile source code]),
| + | |
| − | ** [http://download.ushahidi.com/track_download.php?download=j2me Java-based phones app] ([http://github.com/ushahidi/Ushahidi_j2me source code])
| + | |
| − | * [http://www.verbeterdebuurt.nl/ Verbeterdebuurt] (Netherlands)
| + | |
| − | * [http://stopoverlast.nl/index.php Stop Overlast] (Netherlands)
| + | |
| − | * [http://www.nietok.nl/ Niet Ok] (Netherlands)
| + | |
| − | * [http://seeclickfix.com/ SeeClickFix] and ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=322000552&mt=8 iPhone app]'' (United States)
| + | |
| − | * [http://www.citysourced.com/ CitySourced] (United States)
| + | |
| − | * [http://www.cityzenmobile.com/howsmystreet How's My Street]
| + | |
| − | * [http://www.ushahidi.com/ Ushahidi] ([http://github.com/ushahidi/ source code])
| + | |
| − | * [http://geotrac.demo.topplabs.org/ GeoTrac] ([https://projects.openplans.org/GeoTrac/wiki/Install source code])
| + | |
| − | * [http://fixcity.org FixCity] ([http://github.com/slinkp/fixcity source code])
| + | |
| − | * [http://neatstreets.com.au/ Neat Streets] - (Australia/New Zealand)
| + | |
| − | * [http://otrobache.com/ Otro Bache] (Spain)
| + | |
| − | * [http://www.kiirti.org/main Kiirti] (India) ''uses Ushahidi''
| + | |
| − | * [http://its-buggered-mate.apps.lpmodules.com/ It's Buggered] - (Australia) demo/experiment
| + | |
| − | * [http://ctlss.com/cfyi/ Citizen FYI]
| + | |
| − | * [http://ishki.com/ Ishki] (Jordan, in Arabic) - [http://transparency.globalvoicesonline.org/project/ishki more info]
| + | |
| − | * [http://www.markaspot.de/ Mark a Spot] (Germany)
| + | |
| − | | + | |
| − | ===== Applications using email, twitter, flickr, etc =====
| + | |
| − | * [http://tweetmy311.org/ TweetMy311] TweetMy311 makes it easy to submit 311 service requests using a smart phone and Twitter.
| + | |
| − | * [http://fixcity.org/tools-and-tips/ FixCity] can also pull in reports from Twitter, Email, and SeeClickFix
| + | |
| − | * [http://peoples311.com/ Peoples311] (New York, but not limited) - this uses the [http://www.flickr.com/groups/311/ 311 flickr pool]
| + | |
| − | * [http://www.urbananomaly.com/311.html 311 Universal] (Many North American cities) - iPhone app that sends reports via existing city 311 email addresses
| + | |
| − | * [http://snap311.com Snap311] (NYC) - app that accepts reports via an email address.
| + | |
| − | * [http://www.diydemocracy.org/welcome/ DIY Democracy] - iPhone app
| + | |
| − | * [http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=337566218&mt=8/ PotholeSnitch] - iPhone app
| + | |
| − | * [http://www.govoutreach.com GORequest] - Integrations with Twitter, Email, Web, IVR, as well as an iPhone app
| + | |
| − | * [http://www.muniapps.com MuniApps] - customizable iPhone application solution for cities, towns, and municipalities
| + | |
| − | | + | |
| − | =====City Integrated=====
| + | |
| − | * [http://www.victorshilo.com/dc311/ DC 311] [http://apps.facebook.com/dc-three-one-one/ Facebook] and [http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=322608586&mt=8 iPhone] app (Washington D.C.)
| + | |
| − | * [http://www.apptism.com/apps/311-pix 311 Pix iPhone App] ''[http://ax.itunes.apple.com/WebObjects/MZStore.woa/wa/browserRedirect?url=itms%253A%252F%252Fitunes.apple.com%252FWebObjects%252FMZStore.woa%252Fwa%252FviewSoftware%253Fid%253D324897619%2526amp%253Bmt%253D8%2526amp%253Bign-impt%253DclickRef%25253Dcom.apple.jingle.app.store.xml.MXAutoSourcedGenrePage-US-Lockup_r10c1%2526partnerId%253D30%2526siteID%253DCMWzV4SDlTs-S33wGlM3d6aLted9SG_ywg direct app store link]'' (New York City) | + | |
| − | * [http://www.boston.com/news/local/massachusetts/articles/2009/07/06/boston_to_debut_8216killer_app8217_for_municipal_complaints/ Citizen Connect iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=330894558&mt=8 direct app store link]'' (Boston)
| + | |
| − | * [http://www.thepittsburghchannel.com/news/20429408/detail.html iBurgh iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=326385776&mt=8 direct app store link]'' (Pittsburgh)
| + | |
| − | * [http://www.citysourced.com/ CitySourced iPhone App] ''[http://itunes.apple.com/us/app/citysourced/id336854714?mt=8 direct app store link]'' (San Jose)
| + | |
| − | * [http://www.portlandonline.com/bts/index.cfm?c=51917 Citizen Reports iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/browserRedirect?url=itms%253A%252F%252Fitunes.apple.com%252FWebObjects%252FMZStore.woa%252Fwa%252FviewSoftware%253Fid%253D351455616%2526cc%253Dus%2526mt%253D8 direct app store link]'' (Portland)
| + | |
| − | * [http://seeclickfix.com/plus SeeClickFix Connect] (New Haven)
| + | |
| − | * [http://www.govoutreach.com/ Government Outreach iPhone App] ''[http://itunes.com/app/gorequest direct app store link]'' (Over [http://www.govoutreach.com/experienceclients.htm 25 cities] including)
| + | |
| − | * [http://maerker.brandenburg.de/lis/list.php?page=maerker Maerker Brandenburg] (run for several cities in Germany)
| + | |
| − | | + | |
| − | =====Washington D.C. 311 Apps from [http://www.appsfordemocracy.org/dc-awards-10000-final-prize-to-iphone-facebook-app-combo/ Apps for Democracy]=====
| + | |
| − | * [http://www.victorshilo.com/dc311/ DC 311] [http://apps.facebook.com/dc-three-one-one/ Facebook] and [http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=322608586&mt=8 iPhone] app (''[http://code.google.com/p/socialdc/ source code]'')
| + | |
| − | * [http://fixmycitydc.com/ FixMyCityDC] (''[http://github.com/skeevis/FixMyCity source code]'')
| + | |
| − | * [http://www.vacantdc.com/ Vacant DC] (''[http://code.google.com/p/vacantdc/ source code]'')
| + | |
| − | * [http://dc.seeclickfix.com/ SeeClickFix DC]
| + | |
| − | * [http://easy311.org/ Easy 311]
| + | |
| − | | + | |
| − | == 311 Services ==
| + | |
| − | | + | |
| − | =====Open Source=====
| + | |
| − | * [https://secure.mysociety.org/cvstrac/dir?d=mysociety/services/TilMa FixMyStreet]
| + | |
| − | * [http://github.com/visiblegovernment/django-fixmystreet FixMyStreet.ca]
| + | |
| − | * [http://github.com/ushahidi/ Ushahidi]
| + | |
| − | * [https://projects.openplans.org/GeoTrac/wiki/Install/ GeoTrac]
| + | |
| − | * [http://github.com/slinkp/fixcity FixCity]
| + | |
| − | * [http://github.com/markaspot/mark-a-spot/tree/ Mark a Spot]
| + | |
| − | | + | |
| − | =====Software as a Service=====
| + | |
| − | * [http://www.seeclickfix.com SeeClickFix]
| + | |
| − | * [http://www.citysourced.com CitySourced]
| + | |
| − | * [http://publicstuff.net/ PublicStuff]
| + | |
| − | * [http://www.govoutreach.com GORequest]
| + | |
| − | * [http://agent511.com/ Agent511]
| + | |
| − | | + | |
| − | =====Enterprise Solutions=====
| + | |
| − | * [http://www.lagan.com/311.aspx Lagan311] (Boston, San Francisco, Minneapolis, Oakland)
| + | |
| − | * [http://www.accenture.com/Global/Services/Alliances/AllianceSiebelSystems.htm Oracle-Siebel] (NYC, Kansas City, Denver, Albuquerque, etc) [http://www.oracle.com/corporate/press/2006_oct/311%20momentum.html more info]
| + | |
| − | * [http://www.motorola.com/Business/US-EN/Business+Product+and+Services/Software+and+Applications/Public+Sector+Applications/Public+Service+Applications Motorola] (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
| + | |
| − | * [http://www.microsoft.com/industry/government/solutions/311/default.aspx Microsoft CRM] (Birmingham)
| + | |
| − | * [http://www.webqa.net GovQA]
| + | |
| − | * [http://www.acs-inc.com/pages_exp.aspx?id=228 Affiliated Computer Services]
| + | |
| − | * [http://www.govoutreach.com/ Government Outreach] - software solutions for 311, citizen relationship management, code enforcement.
| + | |
| − | * [http://www.activegovernment.com/solutions/crm-311.htm ActiveGovernment] - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
| + | |
| − | * [http://www.system311.com/ AINS System 311] - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
| + | |
| − | * [http://www.publisafe.com/ Publisafe] - markets 311 Reports for handling 311 calls and related incidents
| + | |
| − | * [http://www.qscend.com/ QScend Technologies Inc.] - software for handling 311 call events
| + | |
| − | * More listed on [http://www.911dispatch.com/info/311_page.html Dispatch Magazine]
| + | |
| − | | + | |
| − | =====Telephony=====
| + | |
| − | * [http://www.voiceingov.org/blog/?p=1246 Standards and services for 311 phone calls]
| + | |
| − | | + | |
| − | =====Open311 API Helper Libraries=====
| + | |
| − | * [http://github.com/mheadd/PHPOpen311/ PHPOpen311] PHP library that works with V1 of the Open311 API.
| + | |
| − | | + | |
| − | =====Emergency / Crisis / Disaster Management and Global Efforts=====
| + | |
| − | * [http://www.ushahidi.com/ Ushahidi] - a platform that crowdsources crisis information. Allowing anyone to submit crisis information through text messaging using a mobile phone, email or web form.
| + | |
| − | * [http://sahanafoundation.org/ Sahana] - a Free and Open Source Disaster Management system. It is a web based collaboration tool that addresses the common coordination problems during a disaster
| + | |
| − | * [http://openises.sourceforge.net/index.html The Open ISES Project] - Open Information Systems for Emergency Services including the [http://openises.sourceforge.net/tickets01.html Tickets] open source Computer Aided Dispatch (CAD) program
| + | |
| − | * [http://www.swiftapp.org/ SwiftApp] - The SwiftRiver project expands Twitter Vote Report into a toolkit for crowdsourcing specific types of data (this could be anything from wait times at polling stations to activity during a crisis)
| + | |
| − | * See also [http://crisiscommons.org/ Crisis Commons] and Andrius Kulikauskas' [[Help Room]]
| + | |
| − | | + | |
| − | ======SMS Platforms======
| + | |
| − | * [http://developmentseed.org/blog/2009/aug/14/slingshotsms-alpha-code-released-lightweight-sms-gateway-stick Slingshot SMS]
| + | |
| − | * [http://www.rapidsms.org/ Rapid SMS]
| + | |
| − | * [http://www.frontlinesms.com/ Frontline SMS]
| + | |
| − | * [http://instedd.org/geochat GeoChat]
| + | |
| − | | + | |
| − | == Open311 Discussion & Documentation from Around the Web ==
| + | |
| − | * [http://wiki.sunlightlabs.com/Open_311_Data_Policy Open 311 Data Policy]
| + | |
| − | | + | |
| − | == Events ==
| + | |
| − | * [[Open311DevCamp]]
| + | |
| − | | + | |
| − | == Outreach ==
| + | |
| − | * [[Open311Pitch]]: A resource for champions of Open 311 | + | |
| − | | + | |
| − | == Ideas for 311 Usage ==
| + | |
| − | * [[Usage and analysis ideas]] from the DevCamp
| + | |
| − | | + | |
| − | == 311 White Papers ==
| + | |
| − | * [http://www.innovations.harvard.edu/cache/documents/1285/128521.pdf 311: The Next Wave - Nine Imperatives For Leadership of 311-Enabled Government] - Harvard 2008
| + | |
| − | * [http://bookstore.icma.org/freedocs/43547.pdf Call 311: Connecting Citizens to Local Government - Customer Service and 311/CRM Technology in Local Governments: Lessons on Connecting with Citizens] - ICMA 2008
| + | |
| − | | + | |
| − | == General 311 Information ==
| + | |
| − | * [http://www.911dispatch.com/info/311_page.html 311 information from Dispatch Magazine]
| + | |
| − | * [http://en.wikipedia.org/wiki/3-1-1 311 on Wikipedia]
| + | |
| − | * [http://govfresh.com/2010/04/gov-2-0-guide-to-311-and-open311/ Gov 2.0 guide to 311 and Open311]
| + | |
| | | | |
| | == Wiki Information == | | == Wiki Information == |
| | * Consult the [http://meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software. | | * Consult the [http://meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software. |
| | * [http://www.mediawiki.org/wiki/Manual:FAQ MediaWiki FAQ] | | * [http://www.mediawiki.org/wiki/Manual:FAQ MediaWiki FAQ] |
