Revision as of 11:26, 25 June 2010

Open311 API

• The Open311 API Specification
• Related Open APIs and Specifications

311 Information by City

• New York City
• Washington D.C.
• Pittsburgh
• Boston
• San Francisco
• Vancouver
• Toronto

• North American map of 311 services
• World map of 311 services

311 Applications

• FixMyStreet (UK) (source code)
• FixMyStreet.ca (Canada) (source code)
• Ushahidi (Global) (source code)
  • Ushahidi download page
  • iPhone app (source code)
  • Android app (source code)
  • Windows Mobile app (source code),
  • Java-based phones app (source code)
• Verbeterdebuurt (Netherlands)
• Stop Overlast (Netherlands)
• Niet Ok (Netherlands)
• SeeClickFix and iPhone app (United States)
• CitySourced (United States)
• How's My Street
• Ushahidi (source code)
• GeoTrac (source code)
• FixCity (source code)
• Neat Streets - (Australia/New Zealand)
• Otro Bache (Spain)
• Kiirti (India) uses Ushahidi
• It's Buggered - (Australia) demo/experiment
• Citizen FYI
• Ishki (Jordan, in Arabic) - more info
• Mark a Spot (Germany)

Applications using email, twitter, flickr, etc

• TweetMy311 TweetMy311 makes it easy to submit 311 service requests using a smart phone and Twitter.
• FixCity can also pull in reports from Twitter, Email, and SeeClickFix
• Peoples311 (New York, but not limited) - this uses the 311 flickr pool
• 311 Universal (Many North American cities) - iPhone app that sends reports via existing city 311 email addresses
• Snap311 (NYC) - app that accepts reports via an email address.
• DIY Democracy - iPhone app
• PotholeSnitch - iPhone app
• GORequest - Integrations with Twitter, Email, Web, IVR, as well as an iPhone app
• MuniApps - customizable iPhone application solution for cities, towns, and municipalities

City Integrated

• DC 311 Facebook and iPhone app (Washington D.C.)
• 311 Pix iPhone App direct app store link (New York City)
• Citizen Connect iPhone App direct app store link (Boston)
• iBurgh iPhone App direct app store link (Pittsburgh)
• CitySourced iPhone App direct app store link (San Jose)
• Citizen Reports iPhone App direct app store link (Portland)
• SeeClickFix Connect (New Haven)
• Government Outreach iPhone App direct app store link (Over 25 cities including)
• CivicPlus Citizen Request Tracker iPhone App direct app store link ("580 & counties cities")
• Maerker Brandenburg (run for several cities in Germany)

Washington D.C. 311 Apps from Apps for Democracy

• DC 311 Facebook and iPhone app (source code)
• FixMyCityDC (source code)
• Vacant DC (source code)
• SeeClickFix DC
• Easy 311

311 Services

Open Source

• FixMyStreet
• FixMyStreet.ca
• Ushahidi
• GeoTrac
• FixCity
• Mark a Spot

Software as a Service

• SeeClickFix
• CitySourced
• PublicStuff
• GORequest
• Agent511

Enterprise Solutions

• Lagan311 (Boston, San Francisco, Minneapolis, Oakland)
• Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info
• Motorola (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
• Microsoft CRM (Birmingham)
• GovQA
• Affiliated Computer Services
• Government Outreach - software solutions for 311, citizen relationship management, code enforcement.
• ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
• AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
• Publisafe - markets 311 Reports for handling 311 calls and related incidents
• QScend Technologies Inc. - software for handling 311 call events
• More listed on Dispatch Magazine

Telephony

• Standards and services for 311 phone calls

Open311 API Helper Libraries

• PHPOpen311 PHP library that works with V1 of the Open311 API.

Emergency / Crisis / Disaster Management and Global Efforts

• Ushahidi - a platform that crowdsources crisis information. Allowing anyone to submit crisis information through text messaging using a mobile phone, email or web form.
• Sahana - a Free and Open Source Disaster Management system. It is a web based collaboration tool that addresses the common coordination problems during a disaster
• The Open ISES Project - Open Information Systems for Emergency Services including the Tickets open source Computer Aided Dispatch (CAD) program
• SwiftApp - The SwiftRiver project expands Twitter Vote Report into a toolkit for crowdsourcing specific types of data (this could be anything from wait times at polling stations to activity during a crisis)
• See also Crisis Commons and Andrius Kulikauskas' Help Room

SMS Platforms

• Slingshot SMS
• Rapid SMS
• Frontline SMS
• GeoChat

Open311 Discussion & Documentation from Around the Web

• Open 311 Data Policy

Events

• Open311DevCamp

Outreach

• Open311Pitch: A resource for champions of Open 311

Ideas for 311 Usage

• Usage and analysis ideas from the DevCamp

311 White Papers

• 311: The Next Wave - Nine Imperatives For Leadership of 311-Enabled Government - Harvard 2008
• Call 311: Connecting Citizens to Local Government - Customer Service and 311/CRM Technology in Local Governments: Lessons on Connecting with Citizens - ICMA 2008

General 311 Information

• 311 information from Dispatch Magazine
• 311 on Wikipedia
• Gov 2.0 guide to 311 and Open311

Wiki Information

• Consult the User's Guide for information on using the wiki software.
• MediaWiki FAQ