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See also [[GeoReport_v2/Servers|Cities]] with Open311 endpoints and Open311 [[GeoReport_v2/Support|supported apps]] and [[GeoReport_v2/Resources|developer resources]]
 
See also [[GeoReport_v2/Servers|Cities]] with Open311 endpoints and Open311 [[GeoReport_v2/Support|supported apps]] and [[GeoReport_v2/Resources|developer resources]]
  
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* [https://itunes.apple.com/us/app/fix-311-fix311/id534963385?mt=8 Fix 311 iPhone], [https://play.google.com/store/apps/details?id=com.fix311 Fix 311 Android]
 
* [http://itunes.apple.com/us/app/publicstuff/id359891920?mt=8 PublicStuff Mobile iPhone], [https://market.android.com/details?id=com.wassabi.psmobile&feature=search_result PublicStuff Mobile Android]
 
* [http://itunes.apple.com/us/app/publicstuff/id359891920?mt=8 PublicStuff Mobile iPhone], [https://market.android.com/details?id=com.wassabi.psmobile&feature=search_result PublicStuff Mobile Android]
 
* [http://www.lovecleanstreets.org/ Love Clean Streets]  ([http://api.mediaklik.com api])
 
* [http://www.lovecleanstreets.org/ Love Clean Streets]  ([http://api.mediaklik.com api])
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* [http://www.citysourced.com/ CitySourced iPhone App] ''[http://itunes.apple.com/us/app/citysourced/id336854714?mt=8 direct app store link]'' (Connected cities include San Jose)
 
* [http://www.citysourced.com/ CitySourced iPhone App] ''[http://itunes.apple.com/us/app/citysourced/id336854714?mt=8 direct app store link]'' (Connected cities include San Jose)
 
* [http://www.govoutreach.com/ Government Outreach iPhone App] ''[http://itunes.com/app/gorequest direct app store link]'' (Over [http://www.govoutreach.com/experienceclients.htm 25 cities] including)
 
* [http://www.govoutreach.com/ Government Outreach iPhone App] ''[http://itunes.com/app/gorequest direct app store link]'' (Over [http://www.govoutreach.com/experienceclients.htm 25 cities] including)
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* [http://www.govqa.com GovQA] (Over 40 Branded applications for Cities)
 
* [http://www.civicplus.com/index.aspx?NID=518 CivicPlus Citizen Request Tracker iPhone App] ''[http://itunes.apple.com/us/app/citizen-request-tracker/id355918295?mt=8 direct app store link]'' ''("[http://www.civicplus.com/index.aspx?NID=434 580 counties & cities]")''
 
* [http://www.civicplus.com/index.aspx?NID=518 CivicPlus Citizen Request Tracker iPhone App] ''[http://itunes.apple.com/us/app/citizen-request-tracker/id355918295?mt=8 direct app store link]'' ''("[http://www.civicplus.com/index.aspx?NID=434 580 counties & cities]")''
 
* [http://maerker.brandenburg.de/lis/list.php?page=maerker Maerker Brandenburg] (run for several cities in Germany)
 
* [http://maerker.brandenburg.de/lis/list.php?page=maerker Maerker Brandenburg] (run for several cities in Germany)
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* [http://publicstuff.com/ PublicStuff]
 
* [http://publicstuff.com/ PublicStuff]
 
* [http://www.govoutreach.com GORequest]
 
* [http://www.govoutreach.com GORequest]
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* [http://www.govqa.com GovQA]
 
* [http://agent511.com/ Agent511]
 
* [http://agent511.com/ Agent511]
 
* [http://citivox.com/ CitiVox]
 
* [http://citivox.com/ CitiVox]
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* [http://www.motorola.com/Business/US-EN/Business+Product+and+Services/Software+and+Applications/Public+Sector+Applications/Public+Service+Applications Motorola] (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
 
* [http://www.motorola.com/Business/US-EN/Business+Product+and+Services/Software+and+Applications/Public+Sector+Applications/Public+Service+Applications Motorola] (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
 
* [http://www.microsoft.com/industry/government/solutions/311/default.aspx Microsoft CRM] (Birmingham)
 
* [http://www.microsoft.com/industry/government/solutions/311/default.aspx Microsoft CRM] (Birmingham)
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* [http://www.webqa.net GovQA]
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* [http://www.webqa.net GovQA] - Comprehensive 311 and Request Tracking for Cities/Counties
 
* [http://www.acs-inc.com/pages_exp.aspx?id=228 Affiliated Computer Services]
 
* [http://www.acs-inc.com/pages_exp.aspx?id=228 Affiliated Computer Services]
 
* [http://www.govoutreach.com/ Government Outreach] - software solutions for 311, citizen relationship management, code enforcement.
 
* [http://www.govoutreach.com/ Government Outreach] - software solutions for 311, citizen relationship management, code enforcement.
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* [http://wiki.crisiscommons.org/wiki/We_Have,_We_Need_Exchange CrisisCommons: We Have We Need] and code at https://github.com/wehaveweneed/wehaveweneed
 
* [http://wiki.crisiscommons.org/wiki/We_Have,_We_Need_Exchange CrisisCommons: We Have We Need] and code at https://github.com/wehaveweneed/wehaveweneed
 
* [https://github.com/HurricaneHackers/sandyslist HurricaneHackers: SandysList]
 
* [https://github.com/HurricaneHackers/sandyslist HurricaneHackers: SandysList]
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'''Software as a Service'''
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* [https://recovers.org/ Recovers.org]
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* http://www.needmapper.com/

Latest revision as of 12:08, 25 June 2013

This page is for listing software and systems with features similar to those needed in a 311 CRM or government contact center. See also Cities with Open311 endpoints and Open311 supported apps and developer resources

Issue Reporting Applications

See also Cities with Open311 endpoints and Open311 supported apps and developer resources


City Integrated

See also Cities with Open311 endpoints and Open311 supported apps and developer resources

Multi-City
Washington D.C. 311 Apps from Apps for Democracy
Applications using email, twitter, flickr, etc
  • TweetMy311 TweetMy311 makes it easy to submit 311 service requests using a smart phone and Twitter.
  • FixCity can also pull in reports from Twitter, Email, and SeeClickFix
  • Peoples311 (New York, but not limited) - this uses the 311 flickr pool
  • 311 Universal (Many North American cities) - iPhone app that sends reports via existing city 311 email addresses
  • Snap311 (NYC) - app that accepts reports via an email address.
  • DIY Democracy - iPhone app
  • PotholeSnitch - iPhone app
  • GORequest - Integrations with Twitter, Email, Web, IVR, as well as an iPhone app
  • MuniApps - customizable iPhone application solution for cities, towns, and municipalities
Open Source Clients

See the full page on Open Source

Issue Reporting Services

See also Cities with Open311 endpoints and Open311 supported apps and developer resources

Open Source

See the full page on Open Source

Software as a Service
Enterprise Solutions
  • Lagan311 (Toronto, Boston, San Francisco, Minneapolis, Oakland, Vancouver)
  • Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info
  • Motorola (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
  • Microsoft CRM (Birmingham)
  • GovQA - Comprehensive 311 and Request Tracking for Cities/Counties
  • Affiliated Computer Services
  • Government Outreach - software solutions for 311, citizen relationship management, code enforcement.
  • ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
  • AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
  • Publisafe - markets 311 Reports for handling 311 calls and related incidents
  • QScend Technologies Inc. - software for handling 311 call events
  • IntelliGov - (Somerville MA ,Springfield MA, Nashua NH, Wilmington NC, & Washington DC Police Dept.)
  • More listed on Dispatch Magazine
Emergency / Crisis / Disaster Management and Global Efforts
  • Ushahidi - a platform that crowdsources crisis information. Allowing anyone to submit crisis information through text messaging using a mobile phone, email or web form.
  • Sahana - a Free and Open Source Disaster Management system. It is a web based collaboration tool that addresses the common coordination problems during a disaster
  • The Open ISES Project - Open Information Systems for Emergency Services including the Tickets open source Computer Aided Dispatch (CAD) program
  • SwiftApp - The SwiftRiver project expands Twitter Vote Report into a toolkit for crowdsourcing specific types of data (this could be anything from wait times at polling stations to activity during a crisis)
  • See also Crisis Commons and Andrius Kulikauskas' Help Room
Needs Matching

Apps and developers in varying states of completeness

Software as a Service

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