Revision as of 19:29, 30 September 2009

General 311 Information

• 311 information from Dispatch Magazine
• 311 on Wikipedia

Technical Specifications

• Open APIs

311 Information by City

• New York City
• Washington D.C.

• North American map of 311 services
• World map of 311 services

311 Applications

• FixMyStreet (UK)
• FixMyStreet.ca (Canada)
• Verbeterdebuurt (Netherlands)
• SeeClickFix and iPhone app (United States)
• CitySourced (United States)
• Peoples311 (New York, but not limited) - this uses the 311 flickr pool
• GeoTrac

City Integrated

• DC 311 Facebook and iPhone app (Washington D.C.)
• 311 Pix iPhone App direct app store link (New York City)
• Citizen Connect iPhone App (Boston)
• iBurgh iPhone App direct app store link (Pittsburgh)
• CitySourced (San Jose)

Washington D.C. 311 Apps from Apps for Democracy

• DC 311 Facebook and iPhone app
• FixMyCityDC (source code)
• Vacant DC (source code)
• SeeClickFix DC
• Easy 311

311 Services

City Developed

• Washington D.C. 311 Service

Open Source

• FixMyStreet
• GeoTrac

Software as a Service

• SeeClickFix
• CitySourced
• PublicStuff

Enterprise Solutions

• Lagan311
• GovQA
• Affiliated Computer Services
• Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info

More listed on Dispatch Magazine:

• ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
• AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
• Publisafe - markets 311 Reports for handling 311 calls and related incidents
• Siebel Systems Inc. - provides a Citizen Response Solution that provides analysis, case and incident management, and citizen targeted outreach.
• Microsoft Inc. - handles phone, e-mail and Web-based citizen contacts. Download (pdf) a flyer.
• Motorola - markets a software program that manages 311 operations, including answering questions, entering work orders, and performing follow-ups.
• QScend Technologies Inc. - software for handling 311 call events

Open311 Discussion & Documentation from Around the Web

• Open 311 Data Policy

Events

• Open311DevCamp

Wiki Information

• Consult the User's Guide for information on using the wiki software.
• MediaWiki FAQ

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