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Difference between revisions of "Main Page"
Collaboration for an Open311 Standard
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== 311 Services == | == 311 Services == | ||
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=====Open Source===== | =====Open Source===== | ||
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* [http://www.webqa.net/govoverview.asp GovQA] | * [http://www.webqa.net/govoverview.asp GovQA] | ||
* [http://www.acs-inc.com/pages_exp.aspx?id=228 Affiliated Computer Services] | * [http://www.acs-inc.com/pages_exp.aspx?id=228 Affiliated Computer Services] | ||
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More listed on [http://www.911dispatch.com/info/311_page.html Dispatch Magazine]: | More listed on [http://www.911dispatch.com/info/311_page.html Dispatch Magazine]: | ||
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* [http://www.activegovernment.com/solutions/crm-311.htm ActiveGovernment] - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management. | * [http://www.activegovernment.com/solutions/crm-311.htm ActiveGovernment] - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management. | ||
* [http://www.system311.com/ AINS System 311] - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information. | * [http://www.system311.com/ AINS System 311] - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information. | ||
* [http://www.publisafe.com/ Publisafe] - markets 311 Reports for handling 311 calls and related incidents | * [http://www.publisafe.com/ Publisafe] - markets 311 Reports for handling 311 calls and related incidents | ||
* [http://www.qscend.com/ QScend Technologies Inc.] - software for handling 311 call events | * [http://www.qscend.com/ QScend Technologies Inc.] - software for handling 311 call events | ||
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| + | =====Telephony===== | ||
| + | * [http://www.voiceingov.org/blog/?p=1246 Standards and services for 311 phone calls] | ||
=====Global Efforts===== | =====Global Efforts===== | ||
Revision as of 11:31, 28 October 2009
Contents
General 311 Information
Technical Specifications
311 Information by City
311 Applications
- FixMyStreet (UK)
- FixMyStreet.ca (Canada)
- Verbeterdebuurt (Netherlands)
- SeeClickFix and iPhone app (United States)
- CitySourced (United States)
- Peoples311 (New York, but not limited) - this uses the 311 flickr pool
- GeoTrac
City Integrated
- DC 311 Facebook and iPhone app (Washington D.C.)
- 311 Pix iPhone App direct app store link (New York City)
- Citizen Connect iPhone App (Boston)
- iBurgh iPhone App direct app store link (Pittsburgh)
- CitySourced (San Jose)
Washington D.C. 311 Apps from Apps for Democracy
- DC 311 Facebook and iPhone app
- FixMyCityDC (source code)
- Vacant DC (source code)
- SeeClickFix DC
- Easy 311
311 Services
Open Source
Software as a Service
Enterprise Solutions
- Lagan311 (Boston, San Francisco, Minneapolis, Oakland)
- Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info
- Motorola (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
- Microsoft CRM (Birmingham)
- GovQA
- Affiliated Computer Services
More listed on Dispatch Magazine:
- ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
- AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
- Publisafe - markets 311 Reports for handling 311 calls and related incidents
- QScend Technologies Inc. - software for handling 311 call events
Telephony
Global Efforts
- Andrius Kulikauskas of Worknets is organizing an online Help Room for people to get help on any matter and also to organize global teams for commercial work. Our most outstanding achievement so far was the Pyramid of Peace, organizing 100 peacemakers on-the-ground and 100 online assistants to avert genocide in Kenya in 2008.
Open311 Discussion & Documentation from Around the Web
Events
Outreach
- Open311Pitch: A resource for champions of Open 311
Ideas for 311 Usage
- Usage and analysis ideas from the DevCamp
Wiki Information
- Consult the User's Guide for information on using the wiki software.
- MediaWiki FAQ
