Revision as of 22:36, 16 December 2009

General 311 Information

• 311 information from Dispatch Magazine
• 311 on Wikipedia

Technical Specifications

• Open APIs
• Open311.org Draft Spec

311 Information by City

• New York City
• Washington D.C.
• Pittsburgh
• Boston
• San Francisco
• Vancouver
• Toronto

• North American map of 311 services
• World map of 311 services

311 Applications

• FixMyStreet (UK) (source code)
• FixMyStreet.ca (Canada) (source code)
• Verbeterdebuurt (Netherlands)
• SeeClickFix and iPhone app (United States)
• CitySourced (United States)
• Peoples311 (New York, but not limited) - this uses the 311 flickr pool
• GeoTrac (source code)
• DataTweet Open311 to Twitter (Washington DC)

City Integrated

• DC 311 Facebook and iPhone app (Washington D.C.)
• 311 Pix iPhone App direct app store link (New York City)
• Citizen Connect iPhone App (Boston)
• iBurgh iPhone App direct app store link (Pittsburgh)
• CitySourced (San Jose)

Washington D.C. 311 Apps from Apps for Democracy

• DC 311 Facebook and iPhone app
• FixMyCityDC (source code)
• Vacant DC (source code)
• SeeClickFix DC
• Easy 311

311 Services

Open Source

• FixMyStreet
• FixMyStreet.ca
• GeoTrac
• FixCity

Software as a Service

• SeeClickFix
• CitySourced
• PublicStuff

Enterprise Solutions

• Lagan311 (Boston, San Francisco, Minneapolis, Oakland)
• Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info
• Motorola (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
• Microsoft CRM (Birmingham)
• GovQA
• Affiliated Computer Services

More listed on Dispatch Magazine:

• ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
• AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
• Publisafe - markets 311 Reports for handling 311 calls and related incidents
• QScend Technologies Inc. - software for handling 311 call events

Telephony

• Standards and services for 311 phone calls

Global Efforts

• Andrius Kulikauskas of Worknets is organizing an online Help Room for people to get help on any matter and also to organize global teams for commercial work. Our most outstanding achievement so far was the Pyramid of Peace, organizing 100 peacemakers on-the-ground and 100 online assistants to avert genocide in Kenya in 2008.
• Ushahidi - a platform that crowdsources crisis information. Allowing anyone to submit crisis information through text messaging using a mobile phone, email or web form.
• SwiftApp - The SwiftRiver project expands Twitter Vote Report into a toolkit for crowdsouring specific types of data (such as wait times at polling stations) so that it can be reused in other applications and visualizations

Open311 Discussion & Documentation from Around the Web

• Open 311 Data Policy

Events

• Open311DevCamp

Outreach

• Open311Pitch: A resource for champions of Open 311

Ideas for 311 Usage

• Usage and analysis ideas from the DevCamp

Wiki Information

• Consult the User's Guide for information on using the wiki software.
• MediaWiki FAQ

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