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Collaboration for an Open311 Standard
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* [http://fixcity.org FixCity] ([http://github.com/slinkp/fixcity source code]) | * [http://fixcity.org FixCity] ([http://github.com/slinkp/fixcity source code]) | ||
* [http://neatstreets.com.au/ Neat Streets] - (Australia/New Zealand) | * [http://neatstreets.com.au/ Neat Streets] - (Australia/New Zealand) | ||
| − | |||
* [http://otrobache.com/ Otro Bache] (Spain) | * [http://otrobache.com/ Otro Bache] (Spain) | ||
* [http://www.kiirti.org/main Kiirti] (India) ''uses Ushahidi'' | * [http://www.kiirti.org/main Kiirti] (India) ''uses Ushahidi'' | ||
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* [http://www.portlandonline.com/bts/index.cfm?c=51917 Citizen Reports iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/browserRedirect?url=itms%253A%252F%252Fitunes.apple.com%252FWebObjects%252FMZStore.woa%252Fwa%252FviewSoftware%253Fid%253D351455616%2526cc%253Dus%2526mt%253D8 direct app store link]'' (Portland) | * [http://www.portlandonline.com/bts/index.cfm?c=51917 Citizen Reports iPhone App] ''[http://itunes.apple.com/WebObjects/MZStore.woa/wa/browserRedirect?url=itms%253A%252F%252Fitunes.apple.com%252FWebObjects%252FMZStore.woa%252Fwa%252FviewSoftware%253Fid%253D351455616%2526cc%253Dus%2526mt%253D8 direct app store link]'' (Portland) | ||
* [http://seeclickfix.com/plus SeeClickFix Connect] (New Haven) | * [http://seeclickfix.com/plus SeeClickFix Connect] (New Haven) | ||
| − | * [http://www.govoutreach.com/ Government Outreach iPhone App] ''[http://itunes.com/app/gorequest direct app store link]'' (Over 25 cities including | + | * [http://www.govoutreach.com/ Government Outreach iPhone App] ''[http://itunes.com/app/gorequest direct app store link]'' (Over [http://www.govoutreach.com/experienceclients.htm 25 cities] including) |
=====Washington D.C. 311 Apps from [http://www.appsfordemocracy.org/dc-awards-10000-final-prize-to-iphone-facebook-app-combo/ Apps for Democracy]===== | =====Washington D.C. 311 Apps from [http://www.appsfordemocracy.org/dc-awards-10000-final-prize-to-iphone-facebook-app-combo/ Apps for Democracy]===== | ||
Revision as of 03:32, 31 March 2010
Contents
Open311 API
311 Information by City
311 Applications
- FixMyStreet (UK) (source code)
- FixMyStreet.ca (Canada) (source code)
- Ushahidi (Global) (source code)
- Verbeterdebuurt (Netherlands)
- Stop Overlast (Netherlands)
- Niet Ok (Netherlands)
- SeeClickFix and iPhone app (United States)
- CitySourced (United States)
- How's My Street
- Ushahidi (source code)
- GeoTrac (source code)
- FixCity (source code)
- Neat Streets - (Australia/New Zealand)
- Otro Bache (Spain)
- Kiirti (India) uses Ushahidi
- It's Buggered - (Australia) demo/experiment
- Citizen FYI
Applications using email, twitter, flickr, etc
- FixCity can also pull in reports from Twitter, Email, and SeeClickFix
- Peoples311 (New York, but not limited) - this uses the 311 flickr pool
- 311 Universal (Many North American cities) - iPhone app that sends reports via existing city 311 email addresses
- Snap311 (NYC) - app that accepts reports via an email address.
- DIY Democracy - iPhone app
- PotholeSnitch - iPhone app
- GORequest - Integrations with Twitter, Email, Web, IVR, as well as an iPhone app
City Integrated
- DC 311 Facebook and iPhone app (Washington D.C.)
- 311 Pix iPhone App direct app store link (New York City)
- Citizen Connect iPhone App direct app store link (Boston)
- iBurgh iPhone App direct app store link (Pittsburgh)
- CitySourced iPhone App direct app store link (San Jose)
- Citizen Reports iPhone App direct app store link (Portland)
- SeeClickFix Connect (New Haven)
- Government Outreach iPhone App direct app store link (Over 25 cities including)
Washington D.C. 311 Apps from Apps for Democracy
- DC 311 Facebook and iPhone app
- FixMyCityDC (source code)
- Vacant DC (source code)
- SeeClickFix DC
- Easy 311
311 Services
Open Source
Software as a Service
Enterprise Solutions
- Lagan311 (Boston, San Francisco, Minneapolis, Oakland)
- Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info
- Motorola (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
- Microsoft CRM (Birmingham)
- GovQA
- Affiliated Computer Services
- Government Outreach - software solutions for 311, citizen relationship management, code enforcement.
- ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
- AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
- Publisafe - markets 311 Reports for handling 311 calls and related incidents
- QScend Technologies Inc. - software for handling 311 call events
- More listed on Dispatch Magazine
Telephony
Emergency / Crisis / Disaster Management and Global Efforts
- Ushahidi - a platform that crowdsources crisis information. Allowing anyone to submit crisis information through text messaging using a mobile phone, email or web form.
- Sahana - a Free and Open Source Disaster Management system. It is a web based collaboration tool that addresses the common coordination problems during a disaster
- The Open ISES Project - Open Information Systems for Emergency Services including the Tickets open source Computer Aided Dispatch (CAD) program
- SwiftApp - The SwiftRiver project expands Twitter Vote Report into a toolkit for crowdsourcing specific types of data (this could be anything from wait times at polling stations to activity during a crisis)
- See also Crisis Commons and Andrius Kulikauskas' Help Room
SMS Platforms
Open311 Discussion & Documentation from Around the Web
Events
Outreach
- Open311Pitch: A resource for champions of Open 311
Ideas for 311 Usage
- Usage and analysis ideas from the DevCamp
311 White Papers
- 311: The Next Wave - Nine Imperatives For Leadership of 311-Enabled Government - Harvard 2008
- Call 311: Connecting Citizens to Local Government - Customer Service and 311/CRM Technology in Local Governments: Lessons on Connecting with Citizens - ICMA 2008
General 311 Information
Wiki Information
- Consult the User's Guide for information on using the wiki software.
- MediaWiki FAQ
