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Collaboration for an Open311 Standard
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| + | == General 311 Information == | ||
| + | * [http://www.911dispatch.com/info/311_page.html 311 information from Dispatch Magazine] | ||
| + | * [http://en.wikipedia.org/wiki/3-1-1 311 on Wikipedia] | ||
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== Technical Specifications == | == Technical Specifications == | ||
* [[Open APIs]] | * [[Open APIs]] | ||
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* [http://www.acs-inc.com/pages_exp.aspx?id=228 Affiliated Computer Services] | * [http://www.acs-inc.com/pages_exp.aspx?id=228 Affiliated Computer Services] | ||
* [http://www.accenture.com/Global/Services/Alliances/AllianceSiebelSystems.htm Oracle-Siebel] (NYC, Kansas City, Denver, Albuquerque, etc) [http://www.oracle.com/corporate/press/2006_oct/311%20momentum.html more info] | * [http://www.accenture.com/Global/Services/Alliances/AllianceSiebelSystems.htm Oracle-Siebel] (NYC, Kansas City, Denver, Albuquerque, etc) [http://www.oracle.com/corporate/press/2006_oct/311%20momentum.html more info] | ||
| + | |||
| + | More listed on [http://www.911dispatch.com/info/311_page.html Dispatch Magazine]: | ||
| + | |||
| + | * [http://www.activegovernment.com/solutions/crm-311.htm ActiveGovernment] - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management. | ||
| + | * [http://www.system311.com/ AINS System 311] - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information. | ||
| + | * [http://www.publisafe.com/ Publisafe] - markets 311 Reports for handling 311 calls and related incidents | ||
| + | * [http://www.oracle.com/us/products/applications/siebel/index.htm Siebel Systems Inc.] - provides a Citizen Response Solution that provides analysis, case and incident management, and citizen targeted outreach. | ||
| + | * [http://www.microsoft.com/industry/government/solutions/311/default.aspx Microsoft Inc.] - handles phone, e-mail and Web-based citizen contacts. Download (pdf) a flyer. | ||
| + | * [http://www.motorola.com/Business/US-EN/Business+Product+and+Services/Software+and+Applications/Public+Sector+Applications/Public+Service+Applications Motorola] - markets a software program that manages 311 operations, including answering questions, entering work orders, and performing follow-ups. | ||
| + | * [http://www.qscend.com/ QScend Technologies Inc.] - software for handling 311 call events | ||
== Open311 Discussion & Documentation from Around the Web == | == Open311 Discussion & Documentation from Around the Web == | ||
Revision as of 17:41, 30 September 2009
Contents
General 311 Information
Technical Specifications
311 Information by City
311 Applications
- FixMyStreet (UK)
- FixMyStreet.ca (Canada)
- Verbeterdebuurt (Netherlands)
- SeeClickFix and iPhone app (United States)
- CitySourced (United States)
- Peoples311 (New York, but not limited) - this uses the 311 flickr pool
- GeoTrac
City Integrated
- DC 311 Facebook and iPhone app (Washington D.C.)
- 311 Pix iPhone App direct app store link (New York City)
- Citizen Connect iPhone App (Boston)
- iBurgh iPhone App direct app store link (Pittsburgh)
- CitySourced (San Jose)
Washington D.C. 311 Apps from Apps for Democracy
- DC 311 Facebook and iPhone app
- FixMyCityDC (source code)
- Vacant DC (source code)
- SeeClickFix DC
- Easy 311
311 Services
City Developed
Open Source
Software as a Service
Enterprise Solutions
- Lagan311
- GovQA
- Affiliated Computer Services
- Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info
More listed on Dispatch Magazine:
- ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
- AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
- Publisafe - markets 311 Reports for handling 311 calls and related incidents
- Siebel Systems Inc. - provides a Citizen Response Solution that provides analysis, case and incident management, and citizen targeted outreach.
- Microsoft Inc. - handles phone, e-mail and Web-based citizen contacts. Download (pdf) a flyer.
- Motorola - markets a software program that manages 311 operations, including answering questions, entering work orders, and performing follow-ups.
- QScend Technologies Inc. - software for handling 311 call events
Open311 Discussion & Documentation from Around the Web
Wiki Information
- Consult the User's Guide for information on using the wiki software.
- MediaWiki FAQ
