Revision as of 12:46, 14 October 2009

General 311 Information

• 311 information from Dispatch Magazine
• 311 on Wikipedia

Technical Specifications

• Open APIs

311 Information by City

• New York City
• Washington D.C.

• North American map of 311 services
• World map of 311 services

311 Applications

• FixMyStreet (UK)
• FixMyStreet.ca (Canada)
• Verbeterdebuurt (Netherlands)
• SeeClickFix and iPhone app (United States)
• CitySourced (United States)
• Peoples311 (New York, but not limited) - this uses the 311 flickr pool
• GeoTrac

City Integrated

• DC 311 Facebook and iPhone app (Washington D.C.)
• 311 Pix iPhone App direct app store link (New York City)
• Citizen Connect iPhone App (Boston)
• iBurgh iPhone App direct app store link (Pittsburgh)
• CitySourced (San Jose)

Washington D.C. 311 Apps from Apps for Democracy

• DC 311 Facebook and iPhone app
• FixMyCityDC (source code)
• Vacant DC (source code)
• SeeClickFix DC
• Easy 311

311 Services

City Developed

• Washington D.C. 311 Service

Open Source

• FixMyStreet
• GeoTrac

Software as a Service

• SeeClickFix
• CitySourced
• PublicStuff

Enterprise Solutions

• Lagan311
• GovQA
• Affiliated Computer Services
• Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info

More listed on Dispatch Magazine:

• ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
• AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
• Publisafe - markets 311 Reports for handling 311 calls and related incidents
• Siebel Systems Inc. - provides a Citizen Response Solution that provides analysis, case and incident management, and citizen targeted outreach.
• Microsoft Inc. - handles phone, e-mail and Web-based citizen contacts. Download (pdf) a flyer.
• Motorola - markets a software program that manages 311 operations, including answering questions, entering work orders, and performing follow-ups.
• QScend Technologies Inc. - software for handling 311 call events

Global Efforts

• Andrius Kulikauskas of Worknets is organizing an online Help Room for people to get help on any matter and also to organize global teams for commercial work. Our most outstanding achievement so far was the Pyramid of Peace, organizing 100 peacemakers on-the-ground and 100 online assistants to avert genocide in Kenya in 2008.

Open311 Discussion & Documentation from Around the Web

• Open 311 Data Policy

Events

• Open311DevCamp

Wiki Information

• Consult the User's Guide for information on using the wiki software.
• MediaWiki FAQ

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