Revision as of 10:18, 24 March 2010

Open311 API

• The Open311 API Specification
• Related Open APIs and Specifications

311 Information by City

• New York City
• Washington D.C.
• Pittsburgh
• Boston
• San Francisco
• Vancouver
• Toronto

• North American map of 311 services
• World map of 311 services

311 Applications

• FixMyStreet (UK) (source code)
• FixMyStreet.ca (Canada) (source code)
• Ushahidi (Global) (source code)
• Verbeterdebuurt (Netherlands)
• Stop Overlast (Netherlands)
• Niet Ok (Netherlands)
• SeeClickFix and iPhone app (United States)
• CitySourced (United States)
• How's My Street
• Ushahidi (source code)
• GeoTrac (source code)
• FixCity (source code)
• Neat Streets - (Australia/New Zealand)
• GORequest (United States)
• Otro Bache (Spain)
• It's Buggered - (Australia) demo/experiment

Applications using email, twitter, flickr, etc

• FixCity can also pull in reports from Twitter, Email, and SeeClickFix
• Peoples311 (New York, but not limited) - this uses the 311 flickr pool
• 311 Universal (Many North American cities) - iPhone app that sends reports via existing city 311 email addresses
• Snap311 (NYC) - app that accepts reports via an email address.
• DIY Democracy - iPhone app
• PotholeSnitch - iPhone app
• GORequest - Integrations with Twitter, Email, Web, IVR, as well as an iPhone app

City Integrated

• DC 311 Facebook and iPhone app (Washington D.C.)
• 311 Pix iPhone App direct app store link (New York City)
• Citizen Connect iPhone App direct app store link (Boston)
• iBurgh iPhone App direct app store link (Pittsburgh)
• CitySourced iPhone App direct app store link (San Jose)
• Citizen Reports iPhone App direct app store link (Portland)
• SeeClickFix Connect (New Haven)
• Government Outreach iPhone App direct app store link (Over 25 cities including Arvada CO, Santa Monica CA, Santa Clarita CA, Riverside County CA)

Washington D.C. 311 Apps from Apps for Democracy

• DC 311 Facebook and iPhone app
• FixMyCityDC (source code)
• Vacant DC (source code)
• SeeClickFix DC
• Easy 311

311 Services

Open Source

• FixMyStreet
• FixMyStreet.ca
• Ushahidi
• GeoTrac
• FixCity

Software as a Service

• SeeClickFix
• CitySourced
• PublicStuff
• GORequest
• Agent511

Enterprise Solutions

• Lagan311 (Boston, San Francisco, Minneapolis, Oakland)
• Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info
• Motorola (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
• Microsoft CRM (Birmingham)
• GovQA
• Affiliated Computer Services
• Government Outreach - software solutions for 311, citizen relationship management, code enforcement.
• ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
• AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
• Publisafe - markets 311 Reports for handling 311 calls and related incidents
• QScend Technologies Inc. - software for handling 311 call events
• More listed on Dispatch Magazine

Telephony

• Standards and services for 311 phone calls

Emergency / Crisis / Disaster Management and Global Efforts

• Ushahidi - a platform that crowdsources crisis information. Allowing anyone to submit crisis information through text messaging using a mobile phone, email or web form.
• Sahana - a Free and Open Source Disaster Management system. It is a web based collaboration tool that addresses the common coordination problems during a disaster
• The Open ISES Project - Open Information Systems for Emergency Services including the Tickets open source Computer Aided Dispatch (CAD) program
• SwiftApp - The SwiftRiver project expands Twitter Vote Report into a toolkit for crowdsourcing specific types of data (this could be anything from wait times at polling stations to activity during a crisis)
• See also Crisis Commons and Andrius Kulikauskas' Help Room

SMS Platforms

• Slingshot SMS
• Rapid SMS
• Frontline SMS
• GeoChat

Open311 Discussion & Documentation from Around the Web

• Open 311 Data Policy

Events

• Open311DevCamp

Outreach

• Open311Pitch: A resource for champions of Open 311

Ideas for 311 Usage

• Usage and analysis ideas from the DevCamp

311 White Papers

• 311: The Next Wave - Nine Imperatives For Leadership of 311-Enabled Government - Harvard 2008
• Call 311: Connecting Citizens to Local Government - Customer Service and 311/CRM Technology in Local Governments: Lessons on Connecting with Citizens - ICMA 2008

General 311 Information

• 311 information from Dispatch Magazine
• 311 on Wikipedia

Wiki Information

• Consult the User's Guide for information on using the wiki software.
• MediaWiki FAQ