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Collaboration for an Open311 Standard
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Requirements analysis

Collaboration for an Open311 Standard

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Requirements analysis includes those elements that determine the needs for a new product. The analysis seeks out various stakeholders and works through potential conflicts in goals and tasks. This requires a level of detail sufficient for coding, which may include architecture, structure, behavior, function and non-functional behavior of the program. A vision for Open311 is stated at http://open311.org/learn/ [[1]]. The outline of the major ideas are paraphrased or noted and expanded here. One key function of Open311 technologies is to report and track non-emergency issues in public spaces. However, nothing inherently limits this model to non-emergency issues. A second key function is to "start a conversation about the overall health and livability of a community: reporting intersections that feel unsafe, marking where a new bike rack is needed, or even suggesting how a vacant lot could become a park." A third key function is to manage and encourage 3rd party efforts which would include integrating volunteer efforts to help supplement government workers and include the identification of critical mass of concerns that could support entrepreneurial development of profit and non-profit organizations.